In an era where the legal landscape seems to shift by the hour — buffeted by economic uncertainty, regulatory upheaval, and the relentless march of technology — client service has become more than a matter of courtesy; it’s a lifeline. The firms that rise about the chaos aren’t just delivering sound legal advice — they’re anticipating needs, calming crises, and forging trust in times when predictability is in short supply. But which firms are the best of the best when it comes to this arena?
BTI Consulting Group recently set out to find which firms handled the task with ease in its latest ranking, the Client Service Trailblazers. These firms are the ones “turning chaos into harmony.” This ranking celebrates those firms that have mastered the art of client service in the most turbulent of times, proving that even in the midst of legal disorder, excellence and care can still prevail.
Clients have singled out 55 law firms that are proving themselves to be the best at the following things, time and time again:
• Act with lightning speed
• Include clients early in strategy
• Field the absolute best team
• Make it easy to work with their firms on every front
• Deliver ultra-practical, actionable recommendations
Here are the 55 firms that BTI recently named as Client Service Trailblazers:
Akin
ArentFox Schiff
Arnold & Porter
Baird Holm
Baker Botts
Baker Donelson
Baker McKenzie
BakerHostetler
Carlton Fields
Cooley
Covington
Dentons
Dinsmore
DLA Piper
Dorsey
Duane Morris
Faegre Drinker
Fenwick & West
Fish & Richardson
Fox Rothschild
Frost Brown Todd
Gibbons
Gibson Dunn
Godfrey & Kahn
Greenberg Traurig
Hinshaw & Culbertson
Hogan Lovells
Husch Blackwell
Jackson Lewis
Jones Day
Kirkland & Ellis
Latham & Watkins
Littler
Maynard Nexsen
McGuireWoods
Michael Best
Mintz
Mitchell Williams
Morgan Lewis
Morrison & Foerster
Ogletree Deakins
Patterson Belknap
Perkins Coie
Polsinelli
Poyner Spruill
Proskauer
Reed Smith
Ropes & Gray
Shook, Hardy & Bacon
Sidley
Skadden
Smith Anderson
Steptoe
Sullivan & Cromwell
Troutman Pepper Locke
If attorneys at your firm make more of an effort to better understand your clients’ businesses, then your firm may be recognized as a trailblazer the next time this ranking comes out. Congratulations to all 55 firms that made it to the highest ranks of client service. You’ve proven yourselves to be outstanding when it comes to making corporate clients happy, and that’s worth celebrating.
Client Service Demands Go Chaotic – Confounding All But These 55 Law Firms [BTI Consulting Group]
Staci Zaretsky is the managing editor of Above the Law, where she’s worked since 2011. She’d love to hear from you, so please feel free to email her with any tips, questions, comments, or critiques. You can follow her on Bluesky, X/Twitter, and Threads, or connect with her on LinkedIn.
